Returns and Cancellations
Changed your mind or unwanted product
It happens,.. you purchased your product online, something has come up and you now want to arrange a refund.
No quibble, just a few things,. An unwanted product can be returned within 21 days of delivery as long as it’s still in its original, unopened packaging. We cannot accept unwanted items after 21 days of purchase, nor can we accept items that have been used.
If for whatever reason you change your mind and would like to return your order after delivery, we’re happy to refund or exchange your purchase as long as it’s unopened and in its original packaging. This option is available for 21 days after delivery.
Following The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations, we will accept items back even if you have opened the goods to inspect them. You are entitled to a refund as long as you inform us of your decision to cancel within 14 calendar days from the day after delivery of the goods. The goods must be in an ‘as new’ condition and returned in the original, undamaged packaging, along with any accessories and free gifts received with them. You can examine the goods as you would in a shop but you must not have used or installed them or input any data on them. Whilst the goods are in your possession you must take reasonable care of them. DVDs, CDs, memory cards and software packaging discs must still be sealed. If you want to return a Software Product Activation Key card which is not faulty, the silver strip on the back of the card must be fully intact as new.
In the case of a service contract or a contract for the supply of a digital download, the cancellation period will expire after 14 days from the day of the conclusion of the contract.
If you consent to a digital download starting within the 14 day cancellation period and acknowledge the right to cancel will be lost, you will not be able to request a refund.
To Cancel or Refund your purchase:
• You can cancel your order via the Contact Us facility Contact Us
• By phoning us on 01420 477760 with your order reference number and delivery details to hand
Once we have received the goods back from you, we will give you a refund for the cost of the product plus the delivery charge paid (except for the additional costs arising if you selected a type of delivery other than the least expensive type of standard delivery offered by us).
We may make a deduction from the refund for any loss in value of the goods if the loss is a result of any unnecessary handling by you.
If you have requested we begin the performance of any service, such as installation of a product or consultation/training within the 14 day cancellation period we have the right to retain any charge paid for services which have already begun or been completed. Refunds take 3-5 working days to be credited to your payment card.
Things we cannot do
We cannot refund/cancel your purchase if:
• There is a contract for services with the product and you have started using the services; this would include, for example, a mobile phone subscription
• The seal has been broken on any DVDs, CDs, memory cards or software, including games.
• If the silver strip on the back of your Software Product Activation Key card has been partially or completely damaged or removed
• the goods were a special order to your specification
We try to do all we can to ensure that your order gets to you in pristine condition, if on receipt you find that any of the equipment supplied is damaged or missing please call us straight away.
Computer Equipment, by their nature occasionally develop faults, its an inevitability that manufacturers their best to try to postpone to the end of a products lifespan and for the most part they are pretty successful, if you find yourself in this situation we want to try to remedy it as quickly as possible.
It may sound obvious, but the first thing that needs to be done is establish it is an actual fault and not something else causing the problem. Once you are satisfied you have done all you reasonably can to check then call us and we will assist with trying to pinpoint the problem. You always have the option of an exchange or refund if the fault occurs within 21 days of delivery. If the fault with your product occurs within its guarantee period (normally 12 months from delivery) we will offer you a prompt repair service*. In all cases we reserve the right to inspect the product and verify the fault.
For a refund or exchange, the product must be in otherwise ''as new'' condition, complete with any accessories and free gifts offered and if possible, with the original box and packaging.
If a DVD, CD, or software item is faulty under guarantee we will happily exchange it for the same title or offer a refund.
Refunds for faulty goods include the applicable delivery charge and you will not be charged for collection. Replacement goods are sent by standard delivery. If a fault occurs while you are abroad, please contact us to discuss how we can assist.
We do not cover faults caused by accident, neglect, misuse or normal wear and tear. Consumable items, such as non-rechargeable batteries and ink cartridges are covered by guarantee for 3 months after delivery.
Items sold on this website are generally intended for normal domestic and consumer and commercial use and not for resale. If we arrange to collect goods from you it will be at our cost.
*Depending on the product, there may be onsite repair options or return to base, often repairs will be carried out by the manufacturers’ own service teams with whom we have arrangements in place to ensure your product is repaired by skilled and qualified engineers.
For all returns and after sales service, please call us on 01420 477760 and we will assist you.
YOUR LEGAL RIGHTS ARE NOT AFFECTED BY THIS RETURNS POLICY. DETAILS OF YOUR LEGAL RIGHTS ARE AVAILABLE FROM TRADING STANDARDS OR CITIZENS ADVICE CONSUMER SERVICE.